Privacy Policy

 

Effective Date: August 10, 2026

 

509 Fun, LLC ("509 Fun," "we," "us," or "our") operates the website www.509fun.com and a self-service batting cage facility located at 1500 W Dolarway Road, Suite 1204, Ellensburg, WA 98926. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or booking a session, you agree to the practices described here.

 

Information We Collect

 

We collect the following information when you book a session, create an account, or contact us:

- Contact information — your name and email address.

- Booking information — the sessions you reserve, dates and times, and related details.

- Payment information — when you pay for a booking, your payment card details are collected and processed by our third-party payment processor (Square) and our booking system (GymMaster). We do not store your full card number on our own systems.

- Access information — if you are granted facility access, a check-in passcode or mobile access credential associated with your account.

- Communications — messages you send us (for example, emails to office@509fun.com).

- Website usage information — when you visit our website, limited technical information (such as your browser type, device, and pages viewed) may be collected automatically through cookies and similar technologies used by our website platform (Wix) and, if enabled in the future, analytics tools such as Google Analytics.

 

How We Use Your Information

 

We use your information to:

- Process and manage your bookings and payments;

- Send you booking confirmations, access codes, reminders, and service-related messages;

- Provide and control access to our facility;

- Respond to your questions and provide customer support;

- Maintain the security and proper operation of our facility and website;

- Comply with legal obligations and enforce our agreements, including our liability waiver and booking terms.

 

How We Share Your Information

 

We do not sell your personal information. We share information only as needed to run our business:

- Service providers — with companies that help us operate, including our booking/access platform (GymMaster), payment processor (Square), website platform (Wix), and email delivery services. These providers may only use your information to perform services for us.

- Legal requirements — when required by law, court order, or to protect the rights, safety, or property of 509 Fun, our customers, or others.

- Business transfers — in connection with a merger, sale, or transfer of our business or assets.

 

Cookies and Analytics

 

Our website uses cookies and similar technologies, some of which are set by our website platform (Wix) to operate the site and remember your preferences. We may in the future use analytics services such as Google Analytics to understand how visitors use our site. These tools may collect information such as your device type, pages viewed, and general usage patterns. You can control cookies through your browser settings; disabling cookies may affect how the site functions.

 

Data Retention

 

We keep your information for as long as needed to provide our services, maintain your account and booking history, comply with legal and tax obligations, and resolve disputes. We may retain records related to facility access and signed waivers as long as reasonably necessary.

 

Security

 

We take reasonable measures to protect your information. Payment card data is handled by our PCI-compliant payment processor (Square). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Children's Privacy

 

Our facility serves participants of varying ages, and minors may use our services under the supervision and with the consent of a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without parental involvement. If you believe we have collected such information, please contact us and we will address it.

 

Your Choices

 

- Email preferences — you may opt out of non-essential emails by following the unsubscribe instructions in those messages. We may still send you transactional messages related to your bookings and access.

- Access and updates — you may contact us to review or update your account information.

 

Third-Party Links

 

Our website and booking system may link to third-party sites (such as our booking portal or social media). We are not responsible for the privacy practices of those sites; please review their policies.

 

Changes to This Policy

 

We may update this Privacy Policy from time to time. Changes take effect when we post the updated version on this page with a new effective date.

 

Contact Us

 

If you have questions about this Privacy Policy, contact us at:

509 Fun, LLC

1500 W Dolarway Road, Suite 1204

Ellensburg, WA 98926

Email: office@509fun.com